🔄 Return & Refund Policy
Effective Date: 25/05/2025
Thank you for shopping at MAFU COLLECTIONS. We want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.
1. Returns
You have [14] days from the date of delivery to return an item.
To be eligible for a return:
- The item must be unused and in the same condition as received
- The item must be in the original packaging
- You must provide proof of purchase (e.g., order number or receipt)
Non-returnable items include:
- Personalized or custom-made products
- Items marked as “Final Sale” or “Non-Returnable”
2. How to Initiate a Return
To start a return, contact us at: [SUPPORT@MAFUCOLLECTION.SHOP]
Please include:
- Your order number
- The item(s) you want to return
- Reason for return
We will respond within 1–2 business days with return instructions.
3. Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be processed to your original payment method within [5–10 business days].
Please note:
- Shipping costs are non-refundable
- If you received free shipping, a small fee may be deducted from your refund to cover the original shipping costs (if applicable)
4. Exchanges
We only replace items if they are defective, damaged, or sent incorrectly. If you need to exchange it for the same item, contact us at: [SUPPORT@MAFUCOLLECTION.SHOP]
5. Return Shipping
Unless the item is defective or we sent the wrong item, you will be responsible for paying your own return shipping costs.
6. Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank or credit card account again
- Contact your credit card company or bank (it may take time before your refund is posted)
If you’ve done all of this and still haven’t received your refund, please contact us at [SUPPORT@MAFUCOLLECTION.SHOP].
7. Contact Us
If you have any questions about our return and refund policy, contact us:
Email: [SUPPORT@MAFUCOLLECTION.SHOP]
Website: [mafucollections.shop]